Autosoft + GoMoto
Autosoft’s simple and efficient dealership management suite provides seamless communication between automotive service and sales departments. The company's solutions provide “Faster, Better Customer Experiences”, and dealers benefit from award-winning customer support. Autosoft’s solutions promote ease-of-use, customization, and flexibility, producing speedier and more efficient outcomes for dealers and customers.
Speed and efficiency are two key factors GoMoto had in mind when we designed our Virtual Service Advisor kiosks. GoMoto connected with Autosoft combines two progessive solutions that transform the traditional, static dealership environment into a dynamic, modern retail experience.
The GoMoto Integration With Autosoft
Like Autosoft, GoMoto integration is seamless and ease-of-use is central to the experience and design. Autosoft provides GoMoto secure backend connectivity to facilitate check-in using the kiosk, transitioning your scheduled appointments into open repair orders.
GoMoto Dealers can increase their bottom line by capitalizing on custom product and service sales presentations using the kiosk, while simultaneously building lifetime loyalty by offering your customers a self-service option. The end result is customer check-in in under 2 minutes.
The Benefits of GoMoto + Autosoft Integration
The Autosoft Dashboard features real-time inventory data including costs, repairs, market value, and equity position. GoMoto’s Dashboard provides additional performance and financial insights captured through kiosk interactions. Since GoMoto is customer-facing, dealers increase conversion opportunities by consistently presenting customers with intelligent product, service, upsell, and/or trade-in offers. On average, GoMoto dealers experience an 11% increase in trade-in appraisal requests and $60+ in add-on services per RO.
How GoMoto Operates with Autosoft
GoMoto’s self-service kiosk combined with Autosoft DMS offers customers a fast and easy self-service check-in option that allows your service lane to function with maximum efficiency. Since customers enter and confirm their information directly, GoMoto kiosks naturally promote maintaining accurate and up-to-date customer contact information.
Customer With Appointment
Step 1:
A Customer enters their Last Name, Business Name, or Phone Number into the GoMoto Kiosk to lookup their appointment.
Step 2:
GoMoto produces matching Appointment results using Autosoft's APIs.
Step 3:
The customer confirms or updates their contact information, and updates their vehicle mileage.
Step 4:
GoMoto intelligently recommends add-on services that compliment the customer’s scheduled service.
Step 5:
The customer verifies requested service work, and signs with their finger on the screen. GoMoto dispatches the Repair Order using Autosoft's RO Open functions.
Walk-In Customer
Step 1:
Walk-in customers enter or confirm their contact and vehicle information to begin the check-in process.
Step 2:
GoMoto collects service appointment details and comments related to the customers visit.
Step 3:
GoMoto intelligently recommends add-on services that compliment the customer’s service requests.
Step 4:
The customer verifies requested service work by signing on-screen. All information will be transmitted to Autosoft DMS for both the customer and the vehicle; GoMoto automatically opens an RO (if a VIN is present) or inserts a new Appointment using Autosoft's Appointment API.
Additional Features
GoMoto offers Indoor and Outdoor options with Autosoft integration, all solutions are designed to fit into any modern service operation.
Repair Order (RO) Open
- Save time and energy with Automatic Repair Order opening
- 'RO Open' can easily be switched On/Off using the GoMoto Admin panel
Accurate, Up-to-Date Customer Information
- Ensure your marketing database is always up-to-date, with customers directly updating or confirming contact and communication preference information using the kiosk
Transport Flags
- Transport Flags include Waiter, Drop Off, or Shuttle
Schedule a Digital Demo Today to See How GoMoto with Autosoft Integration can Improve Service Operations.
About Autosoft DMS - Maximizing Dealership Customer Experience
Autosoft is a full-featured technology platform offering Vehicle Inventory Management, Sales and F&I, and a Dealer Management System (DMS). Recognized as the All-Time Most Recommended DMS through DrivingSales, Autosoft's easy-to-use products improve processes and reduce operating costs in over 2,000 franchised automotive dealerships.
The Autosoft DMS is a cloud-based and provides streamlined integrations with real-time reporting to help dealers make better decisions for their business.
The company created its software with auto dealers in mind, so dealers can better focus on their customers. This philosophy has led Autosoft to be a leader in the industry and also in customer service for its dealer body accruing 4 Stevie Awards for Customer Service Excellence. For more information about Autosoft visit Autosoftdms.com.
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