Improve Your Dealership CSI Scores
CSI scores have a major impact on sales levels. If your dealership scores low on a customer satisfaction index it could cost you a significant amount of money. A high CSI score, on the other hand, can improve brand awareness and your reputation, leading to elevated revenue throughout the year. The GoMoto self-service kiosk is proven to boost CSI scores by allowing you to always deliver on customer expectations.
85% of customers stated that the kiosk made the check-in process easier and faster and 96% of customers said the kiosk answered their questions.
How GoMoto Improves Dealership CSI Scores
An Intuitive Self-Led Check-In Process
85% of customers today prefer a self-led check-in process.
Consumers have grown accustomed to digital in-store experiences. GoMoto helps your dealership deliver on that expectation. Our self-led check-in means your dealership is always providing the best possible customer experience and the fastest possible check-in time, leading to positive customer feedback and higher dealership ratings.
More Efficient Service Lane Staff
The best way to improve the operations of your service lane is to allow your team to focus on what’s really important.
Delegating check-in’s to the GoMoto kiosk means your service advisors are free to focus on working with customers who prefer to speak directly with an advisor post-check-in. This creates an opportunity for advisors to properly address customer concerns while also being available to upsell at a higher rate.
Interested in learning more about how GoMoto can help improve CSI scores at your dealership?
"Our CSI is the highest it’s ever been. I constantly get comments from customers saying they enjoyed their service experience and love having the option to use a kiosk."
- Fred Hayes, Service Manager, Temecula Valley Buick GMC
GoMoto seamlessly integrates with the most popular DMS systems in the market today.
GoMoto in Action
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